CCS - Complete Computer Services


Managed IT Services
CCS 2000 provides a comprehensive set of Managed IT Support Services and IT support plans to cater for customers of all sizes and requirements.


If you don’t have any in-house IT or computer support, then look no further! CCS 2000 will be your go-to IT support provider, and at a fraction of the cost of full-time staff.

Maybe you have IT support staff on your team, but need support for holiday cover, specific projects or just an additional set of hands on-site? Again, that’s where CCS 2000 comes in.
Our Packages
SERVICE RETAINER SUPPORT
PLAN
MPS SUPPORT
PLAN
 
Max Response Time 5 Hours 4 Hours
Telephone Tickit Logging
Email Tickit Logging
Customer Portal Login -
Tickit Logging Portal
Remote Support
On-Site Support
Remote Server Health Checks - Monthly
On-Site Server Physical Checks - Quarterly
Backup Monitoring* - Monthly
Backup Testing* - Monthly
Active Connection Monitoring -
Telephone Technician Support
Desktop/User Assistance
Desktop/Laptop Health Checks - Annual

*Where backup services are in place
Retainer Support Plan
With IT support from CCS 2000, your IT support is in the best hands. You will always have a point of contact either via the phone or our unique TickIt system, JIM (available online 24/7). All work is carefully logged and assigned as soon as a requirement is raised.

Our retainer support plan provides clients with a 5-hour response time and a minimum number of hours of support per month. We provide “as requested” onsite or remote IT support services to retainer clients.
Managed IT Support
Our Managed Service Provision (MSP) support plan is designed to provide proactive management of your IT systems. We become your IT support provider, performing regular maintenance checks and monitoring so that your IT systems are maintained at optimal efficiency. It includes for the provision of both remote support and onsite support, as well as support for any issues you raise.







Contact CCS 2000 today to find out how we can improve your business with our Managed IT Support services.

Address - CCS2000 Ltd, 6 Brewery Close, Barker Business Park, Melmerby, Ripon, HG4 5NL
Telephone - +44 (0) 1765 606700
Email - info@ccs2000.co.uk
Website - www.ccs2000.co.uk